Grout Recoloring and Sealing Rescues This Tile Floor from a Job Gone Wrong in South Salem, NY
May 12, 2016
A couple from South Salem, NY had a lovely textured porcelain floor that gave their kitchen the perfect touch. For years, they had hired a person to routinely apply a wax finish to their floor in order to give it a wonderful shine. However, time had taken its toll on the tile floor and the wax build-up was making the tile and grout lines look extremely dirty and yellow. Since the tile was pitted, there was dirt trapped between the layers of wax. The homeowners' once shiny and bright floor was now a mess, so they decided to hire a renowned carpet cleaning company that claimed they could also clean and seal tile and grout. The carpet cleaning company gave a quote over the phone after the homeowners gave them approximate measurements of the rooms, and an appointment was made to do the job. Unfortunately, their experience with this company was anything but good. Despite their claims, the company couldn't remove the wax coating from the tile floor, and they were also unable to properly clean the grout.
When we asked the homeowner about their experience, they said: "It was actually terrible… They did the job in one day and they left most of the buildup of wax still on the floor and were unable to clean the grout. We were extremely disappointed, in fact, I even called the company back and spoke to their regional manager, and they were unwilling to give us any money back or even to come back out to the house to review the work that had been done." The couple was disappointed, to say the least. They needed a professional solution to fix the mess that had been left behind by the carpet cleaning company and that could perform a professional grout recoloring service in South Salem.
That is when Sir Grout came to the rescue! The homeowners had received a direct mail coupon offering our hard surface restoration services, and since they urgently needed a company that could fix the mess the other one had left behind, they browsed our website. They were incredibly impressed with the before and after pictures of floors that used to be in worse conditions than theirs and were restored. They were also amazed with the benefits of applying ColorSeal, our proprietary sealer that also recolors grout to make it look like new. The homeowners called and scheduled an appointment for an estimate with our team.
Having plenty of experience redoing dozens of poorly-attempted jobs by carpet cleaning companies, it was no surprise to our team that the homeowners were dissatisfied with how their floor looked after the company's attempts to clean and seal their tile and grout. The homeowner was eager for Sir Grout Westchester to do the job and make their floor look beautiful once again, but since his wife was at work on the day of the estimate, and she was the decision-maker on what color the grout should be, owner Tim O'Leary made a separate appointment to return when she was home to put down color samples on the floor which best matched their tile. He applied three samples of ColorSeal on their grout lines so they could see exactly what the floor would look like before the job was done. They were excited and looking forward to a dramatic restoration!
On the day of the job, our team started by chemically stripping the floor's wax coating from the tile and grout, which would remove the dirty and yellowing layers. Then, they used vapor steam cleaning to remove the stubborn wax out of the tile. Finally, they applied ColorSeal in the shade the homeowner's wife had chosen to make the grout lines look fresh and new.
After the crew performed their magic, the homeowners were extremely pleased. "We're just absolutely thrilled! The floor looks like it was just put down with fresh grout and the tile is absolutely spotless!" they said. They were so happy with the results that they also agreed to give us a testimonial about the service we performed, which made us very happy as well. When we asked the homeowners about the overall experience with Sir Grout, they said, "What we really appreciated was the fact that, with the floor being 10 years old, you came back out and put down three different colors that tried to match as closely as possible to the original grout. My wife was thrilled about that."
This is just one of the ways in which Sir Grout Westchester provides superior service.
Is your grout dirty and stained? No need to worry, Sir Grout Westchester can take care of this problem with a professional grout recoloring service using our proprietary sealer. If you live in Westchester or surrounding areas, you can give us a call at (914) 592-5902 or fill out the form below to schedule an appointment with our tile and grout restoration experts. We look forward to serving you!